Get skilled. Work globally.
REVO is a 60-day, hands-on program that trains you for remote customer support work. You practise inside the helpdesks, online stores and AI tools that global teams use every day, and you finish with a certificate and a portfolio.
- $169 one-time fee
- Self-paced over 60 days
- Certificate on completion
You train inside the tools support teams hire for
Training that feels like the job
Remote employers test what you can do. So every part of the program has you doing the work, inside the tools, with a result you can show.
One employer for 60 days
Every lab happens inside one fictional online store. You learn its products, policies and customers, and build the habits a real team expects from day one.
Learn it once, use it in any tool
Views, tags, macros, automations and SLAs work the same way in every helpdesk. Once you know them, a new tool takes hours to pick up.
Proof you can show
Every module ends with something you made: graded replies, an SOP, a metrics sheet, bug reports, call recordings. Your capstone becomes your portfolio.
AI built in
A full AI module, plus an AI exercise in every other module. You graduate able to use AI and to check its work, which employers now expect from agents.
Works on low data
Written lessons read well on a phone. Videos are short and come with transcripts. Every written lesson downloads as a PDF.
Honest about outcomes
REVO gives you skills, a certificate and a community. We never promise a job, and we teach you how to spot the people who do.
Answer one ticket
This is what a lab looks like. A customer writes in, you choose the reply, and you get scored the way a QA reviewer scores a real agent.
In the program you write your own replies. Here you just pick one.
See all 14 modulesFrom first lesson to certificate in five stages
The program is self-paced. Follow the recommended schedule and you finish in 60 days at about 1.5 to 2 hours a day.
Core skills
You set up your remote workstation, learn how support teams run and what they measure, then write. A lot. By the end you can structure a reply, calm an angry customer and document your work.
Industry and tools
You open your own Shopify development store and work real order tickets. Then you move through Zendesk, Gorgias and Intercom, support a software product, and take calls.
AI and quality
You build a support assistant loaded with company policies, run it on real tickets and log every mistake it makes. Then you learn how your own work gets judged, and how to catch errors before a reviewer does.
Capstone shift
A simulated 4-hour shift across every channel. 40 tickets arrive in your helpdesk, five AI customers open chats and two call in by voice. You close with an end-of-day report, an escalation note and your own metrics.
Career launch and certificate
You publish a remote-ready CV and LinkedIn profile, practise hiring tests and video interviews, and learn how contracts, rates and international payments work. On day 60 you sit the final exam.
Your final test is a full shift
You work the store you've trained in for 60 days, under time pressure, across email, chat and voice. It is graded on the REVO QA scorecard, which covers the eight things reviewers check on working agents.
- 40 tickets sent to your own helpdesk
- 5 live chats with AI customers
- 2 voice calls with AI callers
- A 4-hour window
- End-of-day report and escalation note
- Pass mark of 75 on the QA scorecard
A certificate, a community and a next step
Finishing the program is the start. Two things are waiting for you on the other side.
The REVO community
Graduates join the REVO community: a peer network, job leads shared by members and partners, and referrals where we can make them.
The Remote Connect (TRC)
TRC is our career-support partner. Graduates can move into the TRC community for help with the job search itself: CV and profile positioning, remote job opportunities, application support and interview preparation. TRC membership is optional and separate from the Academy fee.
No job guarantee. Hiring decisions belong to employers. REVO and TRC prepare you, support your applications and make introductions where we can. Anyone who promises you a remote job for a fee is someone to avoid, and Module 13 teaches you how to tell.
Customer Support is open. More tracks are on the way.
Customer Support
Email, chat and voice support for e-commerce and software companies. 60 days, 14 modules, REVO certificate.
View the programVirtual Assistance
Inbox, calendar and operations support for founders and small teams.
Notify meAdministration
Documentation, data entry, scheduling and back-office work done remotely.
Notify meSoftware and Technology
Entry routes into technical roles for remote product teams.
Notify meWant a different track?
Tell us which remote career you want to train for. We build the next tracks around what learners and employers ask for.
Suggest a trackFund a seat for someone who is ready to work
Plenty of capable people can't cover the fee. Organisations, donors and individuals can pay for one learner or a whole cohort.
covers one learner's full place in the 60-day Academy.
- All 14 modules, labs and the capstone
- Final exam and certificate
- A place in the REVO community
Before you apply
Do I need experience?
No. The program is built for total beginners and for people with a few months of support experience. You do need clear written and spoken English, which the admissions test checks.
Do I need a laptop?
Yes, from Module 4 onward. The first modules work on a phone, but helpdesk tools need a laptop or desktop. You also need a steady internet connection and a backup option.
Will REVO get me a job?
We don't promise jobs. You graduate with skills, a certificate, a portfolio and a community that shares leads and referrals. Our partner, The Remote Connect, offers job-search support if you want it.
What does it cost?
The Academy is a one-time fee of $169. Applying is free. You pay only after you're accepted.
Ready to start?
The application takes about 10 minutes. If you get through, the next step is a short written test and a video introduction.